pakrummy Privacy Policy

1. Who We Are

pakrummy ("the Company", "we", "us", "our") operates the online casino and cricket betting platform accessible at pakrummy.ws. The Company is the data controller responsible for the personal information collected through the platform and all associated services.

pakrummy is operated under an internationally recognised gaming license and is committed to handling personal data responsibly, transparently, and in accordance with the data protection obligations imposed by that license. As a platform serving Pakistani players, we are equally mindful of our obligations to handle user data with the care and discretion our players deserve.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by pakrummy through the following channels:

• The pakrummy website at pakrummy.ws and its mobile-optimised version.
• Account registration, login, and profile management processes.
• Deposit, withdrawal, and other financial transaction processes.
• Customer support interactions including live chat and email communications.
• Promotional and marketing communications where you have opted in.
• Know Your Customer (KYC) and identity verification processes.

This Policy does not apply to third-party websites or services that may be linked to or from the platform, including payment processor portals. Those third parties operate under their own privacy policies for which pakrummy bears no responsibility.

3. Data We Collect

pakrummy collects the following categories of personal data, depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, photograph	KYC verification, age verification, regulatory compliance
Contact Data	Email address, mobile number, city of residence	Account communication, support, transaction notifications
Financial Data	JazzCash/EasyPaisa account reference, bank account details, transaction history	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser, operating system, session timestamps	Platform security, fraud detection, service optimisation
Usage Data	Games played, bets placed, deposit amounts, session duration, feature usage	Responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, support email content, complaint records	Service delivery, dispute resolution, quality assurance
Marketing Data	Promotion preferences, communication opt-in/opt-out status	Delivering relevant offers where consent has been given

4. How We Collect Your Data

We collect personal data through the following methods:

• Direct provision: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically as you interact with the platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment verification data from payment processors such as JazzCash and EasyPaisa.

5. Legal Basis for Processing

pakrummy processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and pakrummy — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with legal and regulatory requirements, including KYC/AML obligations under our international gaming license, age verification mandates, and fraud reporting obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How We Use Your Data

pakrummy uses your personal data for the following purposes:

• Creating and managing your pakrummy account and verifying your identity and age in compliance with our licensing obligations.
• Processing deposits and withdrawals via local payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate financial records.
• Detecting and preventing fraud, money laundering, and other illegal activities, and reporting suspicious activity to competent authorities where required.
• Providing responsive customer support through live chat and email, and maintaining records of support interactions for quality assurance.
• Monitoring gameplay patterns for responsible gaming purposes, including identifying signs of problem gambling behaviour and proactively engaging with at-risk players.
• Sending transactional communications such as deposit confirmations, withdrawal updates, and account security alerts — these communications are not optional as they form part of the service.
• Sending promotional and marketing communications about bonuses, new games, and platform features — only where you have opted in. You can opt out at any time via your account settings or by contacting support.
• Improving the platform through analysis of aggregated, anonymised usage data to understand how players interact with features and identify areas for improvement.

7. Sharing Your Data

pakrummy does not sell, rent, or trade your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary:

• KYC and identity verification providers: Third-party services that assist in verifying your identity and age in compliance with our licensing requirements. These providers are contractually bound to process your data only for the specified verification purpose.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers, to the extent necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy.
• Anti-fraud and security providers: Specialist third-party services that assist in fraud detection, chargeback management, and cybersecurity. All such providers operate under strict confidentiality and data processing agreements.
• Regulatory and licensing authorities: Our gaming license issuer and relevant regulatory bodies, where disclosure is required as a condition of our license or by applicable law. This includes mandatory suspicious transaction reporting.
• Law enforcement and legal proceedings: Where disclosure is required by a valid court order, law enforcement request, or other legal process, or where disclosure is necessary to protect the rights, safety, or property of pakrummy or its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pakrummy's business, your data may be transferred to the acquiring entity, subject to equivalent data protection commitments. You will be notified of any such transfer affecting your personal data.

8. International Data Transfers

As an internationally licensed platform serving Pakistani players, some of the personal data we collect may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which our gaming license is held and the locations of our technology infrastructure and service providers.

Where such international transfers occur, pakrummy ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under our licensing framework. Applicable safeguards include contractual data processing agreements with all third-party recipients and, where available, adequacy determinations or standard contractual clauses.

By using the pakrummy platform, you acknowledge and consent to the international transfer of your personal data on the terms described in this section.

9. Data Security

pakrummy implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the platform.
• Encrypted storage of sensitive data including financial information and identity documents at rest.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need to access it.
• Regular security audits, penetration testing, and vulnerability assessments of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Documented incident response procedures for identifying, containing, and reporting data breaches in a timely manner.

While pakrummy takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your account, please contact support immediately.

10. Data Retention

pakrummy retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting requirements. The following general retention principles apply:

• Active account data: Retained for the duration of your account's active status and for a minimum period thereafter as required by our gaming license and applicable AML regulations (typically five to seven years following account closure).
• Transaction records: Financial transaction records are retained for the period required under our licensing and AML obligations, which is generally a minimum of five years from the date of the transaction.
• KYC documentation: Identity verification documents are retained for the period required under our gaming license, typically five years from the end of the business relationship.
• Support records: Customer support interaction records are retained for three years from the date of the interaction, or longer if the interaction relates to an ongoing dispute or regulatory matter.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within a reasonable period.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

11. Cookies & Tracking Technologies

pakrummy uses cookies and similar technologies including local storage and session storage on the platform. A cookie is a small text file placed on your device when you visit the platform. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that help protect against fraudulent use. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display preferences to provide a more personalised experience. Disabling these may affect platform functionality.
• Analytics cookies: Collect anonymised information about how players use the platform — such as pages visited and features used — to help us improve the service. These are subject to your consent.

pakrummy does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the platform.

12. Your Rights

As a player on the pakrummy platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team in writing at [email protected]. We will respond within thirty (30) days of receiving a verified request.

• Right of access: You have the right to request a copy of the personal data pakrummy holds about you and information about how it is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data in certain circumstances, such as where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations under our gaming license and AML requirements.
• Right to restrict processing: You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, where your individual circumstances justify such an objection.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where technically feasible, you may request that personal data you have provided to us be transferred to you or to another service provider in a structured, commonly used, machine-readable format.

Please note that exercising certain rights, such as requesting deletion of your account data, may result in the closure of your account and the inability to use the platform going forward, as some data is necessary for the platform to function and for us to meet our legal obligations.

13. Children & Minors

The pakrummy platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you are not permitted to register an account or use the platform in any capacity.

If pakrummy becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data associated with the minor will be securely deleted, and any deposits made will be returned to the original payment source following a standard investigation period.

If you are a parent or guardian and believe your child has registered on the platform, please contact our support team immediately at [email protected] so that we can take prompt action.

14. Changes to This Policy

pakrummy reserves the right to update this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data we collect or the third parties we share it with — we will provide advance notice to registered players via email and a prominent notice on the platform at least seven (7) days before the change takes effect.

The "Last Updated" date at the top of this document reflects when the most recent version was published. Your continued use of the platform after the effective date of any change constitutes acceptance of the updated Privacy Policy. If you do not accept the updated terms, you must cease using the platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how pakrummy is protecting your information.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way pakrummy handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform's on-site chat feature.

All privacy-related complaints will be acknowledged within 48 hours and will receive a substantive response within fourteen (14) business days. If you are not satisfied with our response, you may escalate your complaint to the data protection supervisory authority in the jurisdiction governing our gaming license.

For broader information about your rights in relation to platform use, please also review our Terms & Conditions and our Responsible Gaming Policy.